LEGAL REFERENCE

Privacy Policy jo aapke liye likha gaya

Q: Agar mera JazzCash ya Easypaisa account hack ho jaye to kya hota hai?

Agar aapko suspicious withdrawal dikhe, privacy@friv4.app ko foran contact karo aur apna friv4 account se password change kar. Hamari security team case investigate karega aur agar fraud ha to refund process start hongi.

friv4 mein aapka privacy hamara pehla concern hai. Yeh page samjhata hai ke hamari platform par aapka data kaise collect, use aur protect hota hai. Hum transparent hain...

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Hamara privacy stance aur local qanoon

friv4 Pakistan mein supported ilaqon mein kaam karta hai aur local data protection rules follow karta hai. Jab aap account banate ho, hamra system aapka naam, address, phone number aur payment details collect karta hai — sirf account verification aur withdrawal processing ke liye. Hamari servers encrypted hain. JazzCash, Easypaisa, SadaPay aur Raast transactions hamari database mein secure tareeqe se store hote

hain. Aapka account password hamara backend mein plain text mein nahi save hota. Humne third-party payment processors ko hire kiya hai jo PCI DSS standards follow karte hain. Agar aap account delete karna chahte ho, hum aapka personal data 30 din baad purge kar denge, legal hold ke baghair.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

SUPPORT CHANNELS

Privacy ke sawaal ke liye hum yahan hain

HAMARA APPROACH

Data security jo hamne implement kiya

SSL Encryption

Hamari platform HTTPS protocol use karta hai. Jab aap login karte ho ya payment karte ho, sab data encrypted tunnel se jayegi. Attacker intercept nahi kar sakta.

Password Standards

Passwords hamari servers par bcrypt encryption ke sath store hote hain. Agar breach ho, passwords readable nahi honge. Account lockout rules lagu hote hain after 5 failed attempts.

Withdrawal Verification

Jab aap withdrawal request karte ho JazzCash, Easypaisa, SadaPay ya Raast se, hamari system two-factor OTP send karta hai aapke registered phone par.

Transaction Logs

Har transaction hamari database mein timestamp aur IP address ke sath record hota hai. Aap apna history anytime account mein check kar sakte ho.

Third-Party Audits

Hamne independent security auditors hire kiye hain jo quarterly assessments karte hain. Vulnerability findings ko hamne patch kiya hai.

Cookie Management

Hamari site cookies use karte hain session tracking aur preference storage ke liye. Aap browser settings se cookies disable kar sakte ho.

Hamara privacy model straightforward hai

What we collect

Sirf aapke account aur payment processing ke liye zaruri data: name, address, phone, email, payment method details.

What we don't collect

Hamari platform app aapke camera, microphone, location, contacts ya files access nahi karta. Purely account-based.

How long we keep it

Active account ho to data keep rakhte hain. Account close karne ke baad 30 din mein purge. Legal holds ke liye compliance data 7 saal tak rakha jayega.

Sharing policy

Aapka data third parties ko nahi bechte ya share nahi karte bina aapki permission ke. Payment processors ko sirf transaction data milta hai.

International transfers

Agar aapka data Pakistan se bahar transfer ho, same security standards apply honge. Hamari privacy commitments remain same.

Your rights

Aap apna data access kar sakte ho, correct kar sakte ho, delete kar sakte ho. [email protected] ko request bhejo.

Policy changes

Agar privacy policy update ho, hamari app notification bhejega aur website updated hongi. Aap 14 din mein naye terms accept karoge ya account close kar sakte ho.

Features jo aapke privacy ko protect karte hain

Session Timeout

Agar aap 15 minutes inactive rahe, automatically logout ho jayega. Aap doobara login karna padega. Public computers par ye feature aapko surakshit rakhta hai.

Login Alerts

Naya device se login karte ho to hamari app notification bhejega aapke registered phone par. Unknown login dekh kar aap immediately account secure kar sakte ho.

Withdrawal Whitelist

JazzCash, Easypaisa, SadaPay aur Raast account ko pehle verify karna padta hai. Ek bar whitelist mein add hone ke baad, sirf wahi account se withdraw kar sakte ho.

Account Freeze

Suspicious activity dekh kar aap account ko freeze kar sakte ho aapni settings se. Hamari team suspicious behavior ko investigate karega.

Privacy Dashboard

Settings mein privacy dashboard mein apne connected devices, login history, aur recent transactions dekh sakte ho. Unauthorized access toh immediately pata chal jayega.

Data Export

Aapke saari personal aur transaction data ko aap one-click se download kar sakte ho CSV format mein. Backup rakhne ke liye useful hai.

Privacy ke bare mein aksar pooche jane wale sawaal

Bilkul nahi. Hamari policy ke mutabiq aapka data third parties ko bina permission ke share nahi hota. Payment processors ko sirf transaction data milta hai aur wo bhi contractually bound hain.

Agar aapko suspicious withdrawal dikhe, [email protected] ko foran contact karo aur apna friv4 account se password change kar. Hamari security team case investigate karega aur agar fraud ha to refund process start hongi.

Live table streams real-time transmit hote hain lekin recorded nahi hote. Aapka betting history aur table interaction hamari database mein logged hota hai account transparency ke liye.

Nahi. Hamari app location permission nahi maangta. Sirf aapka IP address hamari servers ko pata chalta hai jo region verification ke liye use hota hai.

Account ko delete karne ke baad 30 din mein personal data purge hota hai. Lekin transaction records hamari compliance team ke paas 7 saal tak rehte hain legal requirements ke liye.

Raast transactions hamari approved payment processor ke zariye process hote hain. Unhe sirf transaction amount, timestamp aur account ID milta hai — aapka personal details nahi.

Policy updates ko hamari app notification bhejega. Major changes ke liye 14 din ka notice milta hai. Aap naye terms accept na karo to account close kar sakte ho bina penalty.